If the problem persists, to easily check if it is a HW problem, you can boot the Surface 3 Pro in BIOS mode ( power + volume plus buttons pressed together for about 20 seconds) and then check if, even without Windows S.O. Therefore before starting with more intrusive possible solutions, it can be convenient to understand if it is really a software problem or, on the contrary, it is an hardware one that necessarily requires so send the device to a repair centre (hoping that it is still under warranty, that is 2 years long).Ī further trial can be to download the Sony calibration tool (note: in fact, Surface Pro screens are made by Sony) and use it to fix the problem, as suggested from this post. The first solution is very simple, and it consists to properly clean the screen, … but some of the following solutions are more intrusive and possibly require a reset of the device in order to solve the software problem! In the first case it could be sufficient to try one of the possible troubleshooting solution listed in the following post available in the Microsoft Community forum: Surface touchscreen: Problems with touch. Possible reasons for touchscreen problems can be (as in other contexts) software or hardware. Screen area where the finger touch is no more felt

Touch screen not working surface